Royalty Core FAQ

  1. Customer Questions
    1. Can I get custom paint, custom painted studs, a custom logo, or change one of your existing logos?
    2. Can you make a custom logo for my truck?
    3. Other grille companies use plastic studs around their grille frame. What does Royalty Core use?
    4. Why are your prices so reasonable compared to other custom grilles on the market?
    5. Are your grilles built in the USA?
    6. How do you install your grilles?
    7. What about color matching grille frames?
    8. Are your grilles replacements, inserts, or complete grille replacements?
    9. Do you have dealer accounts?
    10. Are your grilles really built out of stainless steel?
    11. What happens if you send me the wrong part?
    12. What happens if I order the wrong part?
    13. How long does it take for a part to arrive at my door?
    14. What happens if I need to return or exchange a part?
    15. What if the part is broken or damaged during shipping?
    16. Do you ship outside the US?
    17. Do you offer express/expedited shipping?
    18. What shipping methods do you offer?
    19. Can I track my package?
    20. What payment methods do you accept?
    21. How do you protect my credit card information?
    22. What do I do if I need to cancel my order?
    23. Do I need to have an account to order a part?
    24. Do you offer a warranty?
    25. How do replacement parts affect my vehicle’s warranty?
    26. What if I want to talk to a real person about my order?
    27. What are your customer service hours?
    28. Do you charge sales tax?
  2. FAQ
    1. Can I get custom paint, custom painted studs, a custom logo, or change one of your existing logos?
    2. Can you make a custom logo for my truck?
    3. Other grille companies use plastic studs around their grille frame. What does Royalty Core use?
    4. Why are your prices so reasonable compared to other custom grilles on the market?
    5. Are your grilles built in the USA?
    6. How do you install your grilles?
    7. Are your grilles replacements, inserts, or complete grille replacements?
    8. Do you have dealer accounts?
    9. Are your grilles really built out of stainless steel?
    10. What happens if you send me the wrong part?
    11. What happens if I order the wrong part?
    12. What happens if I need to return or exchange a part?
    13. What if the part is broken or damaged during shipping?
    14. Do you ship outside the US?
    15. Do you offer express/expedited shipping?
    16. What shipping methods do you offer?
    17. Can I track my package?
    18. What payment methods do you accept?
    19. How do you protect my credit card information?
    20. What do I do if I need to cancel my order?
    21. Do I need to have an account to order a part?
    22. Do you offer a warranty?
    23. How do replacement parts affect my vehicle’s warranty?
    24. What if I want to talk to a real person about my order?
    25. What are your customer service hours?
    26. Do you charge sales tax?
  3. Shipping Policy
    1. What shipping options are available?
    2. Do you ship overseas?
    3. Do you ship to Alaska and Hawaii?
  4. Return Policy
    1. Can I return or exchange a product?
    2. How do I return or exchange an item?
    3. How do I report a damaged or defective product?
    4. What if you sent me the wrong product?
    5. What if I ordered the wrong product?
    6. How long do I have to return or exchange a part?
    7. Can I return or exchange a part for any reason?
    8. Are original and return shipping charges refundable?
    9. Are there certain parts I can’t return?
    10. Do I have to pay any restocking fees?
    11. Do I have to pay for return shipping?
    12. How long will it take to receive my refund?
    13. How long do returns take to process?
    14. What if the part is defective or damaged?
    15. What if my return never arrives? Do I still get a refund?
    16. What if someone else purchased the part for me and I want to return or exchange it?
    17. What if I need to make a warranty claim and return a part?
    18. If I have a question about my return, who do I contact?
  5. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Disclosure of Personally Identifiable Information
    5. Fraud Protection and Compliance with Law
    6. Service Providers
    7. Special Events
    8. Business Transfers
    9. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    10. Use of Aggregate Information
    11. Links
    12. Security
    13. Notification of Policy Changes
    14. Updating Personal Information
    15. Contacting Us

Customer Questions

Q: Can I get custom paint, custom painted studs, a custom logo, or change one of your existing logos?

Absolutely! The quality is highest for custom colors when you send us the OEM paint code you’d like us to match. A picture is worth a thousand words for custom logos, so please send us a picture of what you’re thinking and one of our designers will get back to you with a quote.

Q: Can you make a custom logo for my truck?

Yes. Please email a picture of the logo you're thinking of getting as well as details such as size and colors to [email protected] One of our designers will get back to you with a quote.

Q: Other grille companies use plastic studs around their grille frame. What does Royalty Core use?

We do NOT use plastic. Our studs are 100% stainless steel.

Q: Why are your prices so reasonable compared to other custom grilles on the market?

Our passion is our product, not making money. We don't think it's fair to mark up our prices so high that it's unaffordable to get a product you want.

Q: Are your grilles built in the USA?

Yes. We build our grilles from start to finish in our Eugene, OR facility. We do all our own machining and fabrication work to provide the highest quality grilles in the industry.

Q: How do you install your grilles?

Installation is easy. Here’s a quick overview of the process:

  • Cut your plastic bars and mesh out of your factory grille so the large grille hole is empty.
  • Place in your new Royalty Core grille and use the provided screws/bolts/washers/nuts.

Note that some of our products are complete grille replacements. In those cases, no cutting is required. Of course when you purchase your grille you will be provided with a more detailed instruction sheet.

Also, if you’d prefer that we mount our grille into an OEM shell, we offer that service as well!

Q: What about color matching grille frames?

We have a full mixing bank to make any OEM or factory colors. All we need is your paint code. We also do all powdercoating in house.

Q: Are your grilles replacements, inserts, or complete grille replacements?

Some of our grilles are full grille replacements and some are partial grille replacements. It all depends on the truck and the model.

For the partial replacements, we also offer a mounting service into a new OEM grille shell if you prefer that. We would prefer to make a full grille replacement for all the trucks, but some of the OEM shapes prevent that. We make the best grille you can get for your truck and we ensure that it mounts better and stronger than any grille on the market.

Our grille for your truck is a lot like an insert grille, but you will need to cut and remove the bars and factory mesh from your grille opening first. Once installed, our grille will make your OEM grille surround 10 times stronger and the installation process is incredibly easy.

Q: Do you have dealer accounts?

Q: Are your grilles really built out of stainless steel?

Royalty Core builds the highest quality grille in the world. Stainless steel is part of this commitment. It is corrosion-resistant to outlast the rest of the grilles on the market. Every part of our grille is T304 stainless steel including the frame, mesh, studs, logos, and hardware.

Q: What happens if you send me the wrong part?

Call us. We’ll take care of our mistake and send you the correct part ASAP.

Q: What happens if I order the wrong part?

You’re welcome to return it within 7 days of receiving it, given that it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

Q: How long does it take for a part to arrive at my door?

It depends on your location. But from the time we ship the product,

  • If you’re in the continental US, expect delivery within 3-7 business days.
  • If you’re in Alaska, Hawaii, or Puerto Rico, expect delivery within 3-7 business days.
  • If you’re in Canada or international, expect delivery within 5-7 business days.

Q: What happens if I need to return or exchange a part?

Please visit our return policy page to find out how you can return a product to us. You can return any product to us within 7 days after receiving it as long as it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

Q: What if the part is broken or damaged during shipping?

Each product is packaged extremely well by our packaging team to ensure that you receive it in perfect condition. In the rare occurrence that your product is damaged during shipping, you’ll have to file a damage claim with the carrier.

If your part was delivered by UPS, please contact them immediately with your tracking number and they will handle the claim.

U.S. customers, please call: 1-800-742-5877.

International customers, please follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.

If your part was delivered by another carrier, please call us. Your package will be fully insured and any damages will be covered by the carrier.

Q: Do you ship outside the US?

We sure do! In fact, we handle all customs paperwork and we’ll find a carrier that will deliver your order directly to your front door.

Q: Do you offer express/expedited shipping?

Yes! Rates vary depending upon how fast, product size, and your location. But we can provide you an estimate.

Q: What shipping methods do you offer?

We ship primarily through UPS but can ship through a different carrier if needed. We only offer ground shipping.

Q: Can I track my package?

Yes. You will receive your tracking number once we get your order packaged and shipped.

Q: What payment methods do you accept?

We accept PayPal and the following credit and debit cards: MasterCard, Visa, American Express, and Discover.

Q: How do you protect my credit card information?

We use 128bit SSL encryption to process all of the payments on our website.

Q: What do I do if I need to cancel my order?

Please call us right away. If your order isn’t processed yet, we’ll be able to cancel it. If it’s not possible, you can wait until you receive your order to return it for a refund.

Q: Do I need to have an account to order a part?

No. You’re welcome to check out as a guest. However, creating an account is strongly encouraged because you can track past orders as well as receive exclusive deals and promotions.

Q: Do you offer a warranty?

Of course! All of our products come with a lifetime structural integrity warranty. Read our warranty policy here.

Q: How do replacement parts affect my vehicle’s warranty?

Aftermarket parts don’t void your truck’s warranty. Manufacturers are not allowed to deny a warranty repair unless they can prove that the aftermarket part directly caused the problem.

Q: What if I want to talk to a real person about my order?

You’ll always get a real person when you call or email us during business hours.

Q: What are your customer service hours?

Our customer service department is open Monday through Friday between 8 AM and 4:30 PM PST.

Q: Do you charge sales tax?

No, we don’t.


FAQ

Q: Can I get custom paint, custom painted studs, a custom logo, or change one of your existing logos?

Absolutely! The quality is highest for custom colors when you send us the OEM paint code you’d like us to match. A picture is worth a thousand words for custom logos, so please send us a picture of what you’re thinking and one of our designers will get back to you with a quote.

Please note that custom orders require a deposit. If you cancel the order, you will forfeit your deposit.

Q: Can you make a custom logo for my truck?

Yes. Please email a picture of the logo you're thinking of getting as well as details such as size and colors to [email protected] One of our designers will get back to you with a quote.

Please note that custom orders require a deposit. If you cancel the order, you will forfeit the deposit.

Q: Other grille companies use plastic studs around their grille frame. What does Royalty Core use?

We do NOT use plastic. Our studs are 100% stainless steel.

Q: Why are your prices so reasonable compared to other custom grilles on the market?

Our passion is our product, not making money. We don't think it's fair to mark up our prices so high that it's unaffordable to get a product you want.

Q: Are your grilles built in the USA?

Yes. We build our grilles from start to finish in our Eugene, OR facility. We do all our own machining and fabrication work to provide the highest quality grilles in the industry.

Q: How do you install your grilles?

Installation is easy. Here’s a quick overview of the process:

  • Cut your plastic bars and mesh out of your factory grille so the large grille hole is empty.
  • Place in your new Royalty Core grille and use the provided screws/bolts/washers/nuts.

Note that some of our products are complete grille replacements. In those cases, no cutting is required. Of course when you purchase your grille you will be provided with a more detailed instruction sheet.

Also, if you’d prefer that we mount our grille into an OEM shell, we offer that service as well!

Q: Are your grilles replacements, inserts, or complete grille replacements?

Some of our grilles are full grille replacements and some are partial grille replacements. It all depends on the truck and the model.

For the partial replacements, we also offer a mounting service into a new OEM grille shell if you prefer that. We would prefer to make a full grille replacement for all the trucks, but some of the OEM shapes prevent that. We make the best grille you can get for your truck and we ensure that it mounts better and stronger than any grille on the market.

Our grille for your truck is a lot like an insert grille, but you will need to cut and remove the bars and factory mesh from your grille opening first. Once installed, our grille will make your OEM grille surround 10 times stronger and the installation process is incredibly easy.

Q: Do you have dealer accounts?

Q: Are your grilles really built out of stainless steel?

Royalty Core builds the highest quality grille in the world. Stainless steel is part of this commitment. It is corrosion-resistant to outlast the rest of the grilles on the market. Every part of our grille is T304 stainless steel including the frame, mesh, studs, logos, and hardware.

Q: What happens if you send me the wrong part?

Call us. We’ll take care of our mistake and send you the correct part ASAP.

Q: What happens if I order the wrong part?

You’re welcome to return it within 7 days of receiving it, given that it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

How long does it take for a part to arrive at my door?

It depends on your location. But from the time we ship the product,

  • If you’re in the continental US, expect delivery within 3-7 business days.
  • If you’re in Alaska, Hawaii, or Puerto Rico, expect delivery within 3-7 business days.
  • If you’re in Canada or international, expect delivery within 5-7 business days.

Q: What happens if I need to return or exchange a part?

Please visit our return policy page to find out how you can return a product to us. You can return any product to us within 7 days after receiving it as long as it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

Q: What if the part is broken or damaged during shipping?

Each product is packaged extremely well by our packaging team to ensure that you receive it in perfect condition. In the rare occurrence that your product is damaged during shipping, you’ll have to file a damage claim with the carrier.

If your part was delivered by UPS, please contact them immediately with your tracking number and they will handle the claim.

U.S. customers, please call: 1-800-742-5877.

International customers, please follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.

If your part was delivered by another carrier, please call us. Your package will be fully insured and any damages will be covered by the carrier.

Q: Do you ship outside the US?

We sure do! In fact, we handle all customs paperwork and we’ll find a carrier that will deliver your order directly to your front door.

Q: Do you offer express/expedited shipping?

Yes! Rates vary depending upon how fast, product size, and your location. But we can provide you an estimate.

Q: What shipping methods do you offer?

We ship primarily through UPS but can ship through a different carrier if needed. We only offer ground shipping.

Q: Can I track my package?

Yes. You will receive your tracking number once we get your order packaged and shipped.

Q: What payment methods do you accept?

We accept PayPal and the following credit and debit cards: MasterCard, Visa, American Express, and Discover.

Q: How do you protect my credit card information?

We use 128bit SSL encryption to process all of the payments on our website.

Q: What do I do if I need to cancel my order?

Please call us right away. If your order isn’t processed yet, we’ll be able to cancel it.

If a custom order is cancelled, you will forfeit your deposit. If it is not custom but already in process there may be a fee to cancel.

Q: Do I need to have an account to order a part?

No. You’re welcome to check out as a guest. However, creating an account is strongly encouraged because you can track past orders as well as receive exclusive deals and promotions.

Q: Do you offer a warranty?

Of course! All of our products come with a lifetime structural integrity warranty. Read our warranty policy here.

Q: How do replacement parts affect my vehicle’s warranty?

Aftermarket parts don’t void your truck’s warranty. Manufacturers are not allowed to deny a warranty repair unless they can prove that the aftermarket part directly caused the problem.

Q: What if I want to talk to a real person about my order?

You’ll always get a real person when you call or email us during business hours.

Q: What are your customer service hours?

Our customer service department is open Monday through Friday between 8 AM and 4:30 PM PST.

Q: Do you charge sales tax?

No, we don’t.


Shipping Policy

Q: What shipping options are available?

We ship primarily with UPS Ground which is typically 3-5 days in the US

Q: Do you ship overseas?

Yes, we ship worldwide and can handle the customs work for you (note to our Canadian friends, Royalty Core qualifies for NAFTA - no duties!), or the customer can choose their own freight forwarder.

Q: Do you ship to Alaska and Hawaii?

Yes, but please expect 5-7 days ship time. We’re sure you’ve heard this before!


Return Policy

Q: Can I return or exchange a product?

Yes, as long as the part is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

The only exception for custom orders is if there’s a manufacturing error or product defect.

Q: How do I return or exchange an item?

First, contact us at (541) 343-3643 or [email protected] to obtain a return authorization number (RMA). Next, ship the item(s) via the carrier of your choice to 120 Cleveland Street Suite 1A, Eugene, OR 97402.

We recommend using a carrier that will provide a tracking number for the shipment. Also, please include a copy of the packing slip or your receipt in your return.

Q: How do I report a damaged or defective product?

Please contact UPS immediately with your tracking number and they will handle the claim from there. Within the U.S. please call: 1-800-742-5877. International customers follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.

Q: What if you sent me the wrong product?

Please give us a call and we’ll send you the right one ASAP.

Q: What if I ordered the wrong product?

You’re welcome to return it within 7 days, provided that it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

Q: How long do I have to return or exchange a part?

You have up to 7 days after receiving your order to return it.

Q: Can I return or exchange a part for any reason?

Yes, as long as you return the part within 7 days and the part is unused and in its original manufacturer’s packaging.

Q: Are original and return shipping charges refundable?

Royalty Core will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.

Q: Are there certain parts I can’t return?

Yes. Custom items cannot be accepted for return, unless there is a manufacturing error or product defect. This includes, but is not limited to, custom studs, custom paint, no studs, LED alteration, custom logos, etc.

Q: Do I have to pay any restocking fees?

All returned products are subject to a 20% restocking fee. Any product not returned in a new, unused, and ready-to-sell condition will either be subject to an additional 15% repackaging charge or returned with no credit issued.

Q: Do I have to pay for return shipping?

Yes. We highly recommend tracking and insuring your return shipment to avoid any unforeseen problems.

We will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however, refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.

Q: How long will it take to receive my refund?

A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.

Q: How long do returns take to process?

We take about 5-7 business days from when we receive the return to process it.

Q: What if the part is defective or damaged?

If your part was delivered by UPS, please contact them immediately with your tracking number, and they will handle the claim.

US customers: Call 1-800-742-5877.

International customers: Follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.

If your part was delivered by another carrier, please call us. Your package will be fully insured, so you don't have to worry about paying anything.

Q: What if my return never arrives? Do I still get a refund?

No. That’s why we recommend getting a tracking number and buying insurance for your return shipment.

Q: What if someone else purchased the part for me and I want to return or exchange it?

You can return the product to us with the original customer receipt. If the person can’t provide the receipt, we can work out an exchange.

Q: What if I need to make a warranty claim and return a part?

All of our products come with a lifetime structural integrity warranty. If you need to make a warranty claim, please call us to start the process.

Q: If I have a question about my return, who do I contact?

If at any time you have questions about your return of an item purchased at Royalty Core, please call Online Customer Support at (541) 343-3643 between the hours of 8 AM-4:30 PM PST, Monday through Friday.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Royalty Core to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Royalty Core brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Royalty Core, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Royalty Core offers its customers.

Q: Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Royalty Core takes great pride in having you as a customer and we will ensure your privacy as a customer. Royalty Core does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Royalty Coredoes recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Royalty Core seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Royalty Core reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Royalty Core, you can change your personal information at any time by updating your information at checkout.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to .

We are confident that your visit to Royalty Core is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service at 1-541-343-3643