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Customer Questions

  1. Can I get custom paint, custom painted studs, a custom logo, or change one of your existing logos?
  2. Can you make a custom logo for my truck?
  3. Other grille companies use plastic studs around their grille frame. What does Royalty Core use?
  4. Why are your prices so reasonable compared to other custom grilles on the market?
  5. Are your grilles built in the USA?
  6. How do you install your grilles?
  7. What about color matching grille frames?
  8. Are your grilles replacements, inserts, or complete grille replacements?
  9. Do you have dealer accounts?
  10. Are your grilles really built out of stainless steel?
  11. What happens if you send me the wrong part?
  12. What happens if I order the wrong part?
  13. How long does it take for a part to arrive at my door?
  14. What happens if I need to return or exchange a part?
  15. What if the part is broken or damaged during shipping?
  16. Do you ship outside the US?
  17. Do you offer express/expedited shipping?
  18. What shipping methods do you offer?
  19. Can I track my package?
  20. What payment methods do you accept?
  21. How do you protect my credit card information?
  22. What do I do if I need to cancel my order?
  23. Do I need to have an account to order a part?
  24. Do you offer a warranty?
  25. How do replacement parts affect my vehicle’s warranty?
  26. What if I want to talk to a real person about my order?
  27. What are your customer service hours?
  28. Do you charge sales tax?

Q: Can I get custom paint, custom painted studs, a custom logo, or change one of your existing logos?

Absolutely! The quality is highest for custom colors when you send us the OEM paint code you’d like us to match. A picture is worth a thousand words for custom logos, so please send us a picture of what you’re thinking and one of our designers will get back to you with a quote.

Q: Can you make a custom logo for my truck?

Yes. Please email a picture of the logo you're thinking of getting as well as details such as size and colors to sales@royaltycore.com. One of our designers will get back to you with a quote.

Q: Other grille companies use plastic studs around their grille frame. What does Royalty Core use?

We do NOT use plastic. Our studs are 100% stainless steel.

Q: Why are your prices so reasonable compared to other custom grilles on the market?

Our passion is our product, not making money. We don't think it's fair to mark up our prices so high that it's unaffordable to get a product you want.

Q: Are your grilles built in the USA?

Yes. We build our grilles from start to finish in our Eugene, OR facility. We do all our own machining and fabrication work to provide the highest quality grilles in the industry.

Q: How do you install your grilles?

Installation is easy. Here’s a quick overview of the process:

  • Cut your plastic bars and mesh out of your factory grille so the large grille hole is empty.
  • Place in your new Royalty Core grille and use the provided screws/bolts/washers/nuts.

Note that some of our products are complete grille replacements. In those cases, no cutting is required. Of course when you purchase your grille you will be provided with a more detailed instruction sheet.

Also, if you’d prefer that we mount our grille into an OEM shell, we offer that service as well!

Q: What about color matching grille frames?

We have a full mixing bank to make any OEM or factory colors. All we need is your paint code. We also do all powdercoating in house.

Q: Are your grilles replacements, inserts, or complete grille replacements?

Some of our grilles are full grille replacements and some are partial grille replacements. It all depends on the truck and the model.

For the partial replacements, we also offer a mounting service into a new OEM grille shell if you prefer that. We would prefer to make a full grille replacement for all the trucks, but some of the OEM shapes prevent that. We make the best grille you can get for your truck and we ensure that it mounts better and stronger than any grille on the market.

Our grille for your truck is a lot like an insert grille, but you will need to cut and remove the bars and factory mesh from your grille opening first. Once installed, our grille will make your OEM grille surround 10 times stronger and the installation process is incredibly easy.

Q: Do you have dealer accounts?

Q: Are your grilles really built out of stainless steel?

Royalty Core builds the highest quality grille in the world. Stainless steel is part of this commitment. It is corrosion-resistant to outlast the rest of the grilles on the market. Every part of our grille is T304 stainless steel including the frame, mesh, studs, logos, and hardware.

Q: What happens if you send me the wrong part?

Call us. We’ll take care of our mistake and send you the correct part ASAP.

Q: What happens if I order the wrong part?

You’re welcome to return it within 7 days of receiving it, given that it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

Q: How long does it take for a part to arrive at my door?

It depends on your location. But from the time we ship the product,

  • If you’re in the continental US, expect delivery within 3-7 business days.
  • If you’re in Alaska, Hawaii, or Puerto Rico, expect delivery within 3-7 business days.
  • If you’re in Canada or international, expect delivery within 5-7 business days.

Q: What happens if I need to return or exchange a part?

Please visit our return policy page to find out how you can return a product to us. You can return any product to us within 7 days after receiving it as long as it is:

  • Not custom built to your specifications
  • Unused
  • In the original manufacturer’s packaging

Q: What if the part is broken or damaged during shipping?

Each product is packaged extremely well by our packaging team to ensure that you receive it in perfect condition. In the rare occurrence that your product is damaged during shipping, you’ll have to file a damage claim with the carrier.

If your part was delivered by UPS, please contact them immediately with your tracking number and they will handle the claim.

U.S. customers, please call: 1-800-742-5877.

International customers, please follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.

If your part was delivered by another carrier, please call us. Your package will be fully insured and any damages will be covered by the carrier.

Q: Do you ship outside the US?

We sure do! In fact, we handle all customs paperwork and we’ll find a carrier that will deliver your order directly to your front door.

Q: Do you offer express/expedited shipping?

Yes! Rates vary depending upon how fast, product size, and your location. But we can provide you an estimate.

Q: What shipping methods do you offer?

We ship primarily through UPS but can ship through a different carrier if needed. We only offer ground shipping.

Q: Can I track my package?

Yes. You will receive your tracking number once we get your order packaged and shipped.

Q: What payment methods do you accept?

We accept PayPal and the following credit and debit cards: MasterCard, Visa, American Express, and Discover.

Q: How do you protect my credit card information?

We use 128bit SSL encryption to process all of the payments on our website.

Q: What do I do if I need to cancel my order?

Please call us right away. If your order isn’t processed yet, we’ll be able to cancel it. If it’s not possible, you can wait until you receive your order to return it for a refund.

Q: Do I need to have an account to order a part?

No. You’re welcome to check out as a guest. However, creating an account is strongly encouraged because you can track past orders as well as receive exclusive deals and promotions.

Q: Do you offer a warranty?

Of course! All of our products come with a lifetime structural integrity warranty. Read our warranty policy here.

Q: How do replacement parts affect my vehicle’s warranty?

Aftermarket parts don’t void your truck’s warranty. Manufacturers are not allowed to deny a warranty repair unless they can prove that the aftermarket part directly caused the problem.

Q: What if I want to talk to a real person about my order?

You’ll always get a real person when you call or email us during business hours.

Q: What are your customer service hours?

Our customer service department is open Monday through Friday between 8 AM and 4:30 PM PST.

Q: Do you charge sales tax?

No, we don’t.