Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase. Some products can be returned within 7 days in unused, like-new, 100% sale-able condition and in the original manufacturer's packaging. Please see the complete list of details and exceptions below for items without manufacturer defect:
Please contact UPS immediately with your tracking number and they will handle the claim from there. Within the U.S. please call: 1-800-742-5877. International customers follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.
Royalty Core will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.
If at any time you have questions about your return of an item purchased at Royalty Core, please call Online Customer Support at (541) 343-3643 between the hours of 8 AM-4:30 PM PST, Monday through Friday.