Return Policy & Refunds
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Some products can be returned within 7 days in unused, like-new, 100% sale-able condition and in the original manufacturer's packaging. Please see the complete list of details and exceptions below for items without manufacturer defect:
Understandably, custom items cannot be accepted for return, unless there is a manufacturing error or product defect. This includes, but is not limited to, custom studs, custom paint, no studs, LED alteration, custom logos, etc.
All returned products are subject to a 20% restocking fee.
All products that are returned must be in new, unused and in “ready to sell condition.” Any product received in any other condition than described above will be subject to an additional 15% repackaging charge or returned with no credit issued.
Return shipping charges must be paid by the customer.
Easy ways to prepare the return for your order:
Contact Royalty Core by phone (541) 343-3643 or email at firstname.lastname@example.org to obtain a return authorization number (RMA).
Ship the item(s) to: 120 Cleveland Street Suite 1A Eugene, OR 97402 using the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment.
A copy of the packing slip or the customer receipt must accompany all returns.
A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.
How do I report a damaged or defective product?
Please contact UPS immediately with your tracking number and they will handle the claim from there. Within the U.S. please call: 1-800-742-5877. International customers follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.
Are original and return shipping charges refundable?
Royalty Core will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.
If I have a question about my return, who do I contact?
If at any time you have questions about your return of an item purchased at Royalty Core, please call Online Customer Support at (541) 343-3643 between the hours of 8 AM-4:30 PM PST, Monday through Friday.