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Return Policy & Refunds

Return Policy & Refunds

RETURN POLICY

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Some products can be returned within 7 days in unused, like-new, 100% sale-able condition and in the original manufacturer's packaging. Please see the complete list of details and exceptions below for items without manufacturer defect:

Understandably, custom items cannot be accepted for return, unless there is a manufacturing error or product defect. This includes, but is not limited to, custom studs, custom paint, no studs, LED alteration, custom logos, etc.

All returned products are subject to a 20% restocking fee.

All products that are returned must be in new, unused and in “ready to sell condition.” Any product received in any other condition than described above will be subject to an additional 15% repackaging charge or returned with no credit issued.

Return shipping charges must be paid by the customer.

Easy ways to prepare the return for your order:

Contact Royalty Core by phone (541) 343-3643 or email at sales@royaltycore.com to obtain a return authorization number (RMA).

Ship the item(s) to: 120 Cleveland Street Suite 1A Eugene, OR 97402 using the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment.

A copy of the packing slip or the customer receipt must accompany all returns.

A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.

How do I report a damaged or defective product?

Please contact UPS immediately with your tracking number and they will handle the claim from there. Within the U.S. please call: 1-800-742-5877. International customers follow this link to find the appropriate phone number: http://www.ups.com/content/corp/worldwide/index.html.

Are original and return shipping charges refundable?

Royalty Core will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.

If I have a question about my return, who do I contact?

If at any time you have questions about your return of an item purchased at Royalty Core, please call Online Customer Support at (541) 343-3643 between the hours of 8 AM-4:30 PM PST, Monday through Friday.

Started nearly a decade ago Royalty Core has been the industry leader in cutting edge design and unmatched quality of high performance truck products. Royalty Core Features a driven line of truck grilles that you can customize for the ultimate look for any truck theme. Royalty Core specializes in corrosion resistant T304 stainless steel technology to execute the most durable grille on the planet. All products are made in the USA by Royalty Core using top CNC machinery, tooling, TIG welding, fabrication by hand, powder coating, and proprietary methods. The Royalty Core team performs meticulous tests with trucks year round for precision detail. Separating Royalty Core from the competition are exclusive grille features such as 2-tone accents, custom logos, smooth clear coated and polished surfaces, twin mesh in the corners, and elevated graphics for a truly three dimensional unbeatable appearance. Royalty Core’s race proven high flow mesh accelerates airflow over stock for more engine power and cooler temperatures. Royalty Core’s innovative studs have a secondary option with set screws built into the head of the stud for extra dimension. Royalty core’s custom designed logos add the ultimate touch to your grille and truck. All Royalty Core truck grille specifications are engineered to exploit the cleanest installation possible for each specific truck model. All parts are subjected to rigorous quality control to ensure the superior end product truck enthusiasts have come to expect.

Royalty Core fitments are designed for the Ford F-150, Ford Super Duty F-250, Ford Super Duty F-350, Ford Super Duty F-450, Ram 1500, Ram 2500, Ram 2500 Cummins, Ram 3500 Cummins, Chevy, Chevrolet 1500, Chevrolet 2500, Chevrolet 2500 HD Duramax, Chevrolet 3500 HD Duramax, GMC Sierra 1500, GMC Sierra 2500, GMC Sierra 2500 HD Duramax, GMC Sierra 3500 HD Duramax, Toyota Tundra, Nissan Titan, Jeep Wrangler, Jeep JK, in addition to half-ton, three-quarter, one-ton applications, plus features that include woven mesh, insert, custom grille, truck grille, billet grille, stainless grille, tube grille, mesh grille, and grilles.

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